MicroENE Return & Exchange Policy
30 Day Worry Free Guarantee - Because Your Satisfaction Comes First
Return Policy
30 Day Window
Items must be returned within 30 days of purchase to qualify for a refund.
Condition Requirements
All items must be unused, in their original packaging, and free of damage. Used items are not eligible for return.
Shipping Policy
Free return shipping for defective products. For non-defective returns, customers are responsible for return shipping costs. Please include your order number with the package.
Refund Processing
Full refunds will be processed within 2-4 business days after we receive the returned item.
Exchange Policy
Free Replacement
If your product has a manufacturing defect (e.g., light not working) within 2 year and shows no human-caused damage, we offer a free replacement.
Shipping Policy
Free return shipping for defective items. For non-defective exchanges, buyers pay return shipping. Please include your order number with the package.
Exchange Processing
Replacements will be processed within 2-4 business days after we receive the returned item.
Return Inquiries
Include your order number and reason for return/exchange.